"The situation in our local communities is already difficult with prevailing chaos, but it is further exacerbated by the shortage of personal support workers (PSWs). Moreover, the issue is compounded when the few young PSWs who are available fall ill but are still dispatched to assist clients, which unfortunately leads to the clients becoming ill as well."
The authorities of the area must sincerely strive to resolve the current issue, involving federal and provincial governments if necessary to address the problem. Additionally, a thorough investigation of the local personal support worker (PSW) agencies should be conducted if required.
Why should a client be subject to intimidation by a PSW (Personal Support Worker) agency coordinator with threats of service termination? This scenario unfolds when a PSW has been responsible for damaging the arm of the client's electric power wheelchair, which is essential for charging portable devices as per the USP (Universal Service Provision) report. Despite the client's consent to have the existing PSW receive additional training on the use of a Hoyer lift and sling, the concerning situation arose during the training session. The agency staff member who was responsible for conducting the training merely observed with folded arms, rather than actively engaging in the instruction, leaving the agency staff member to handle the Hoyer lift and sling alone.
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